Frequently Asked Questions
Q. How does the Control It All Remote work?
The Control It All Remote consists of the app and the Transceiver. The app sends control signals to the Transceiver. The Transceiver converts the control signals into infrared (IR) signals that control your AV equipment. You can think of the Transceiver as a conventional remote, without buttons, that is is controlled by the iPhone via Bluetooth. Bluetooth is a wireless communication standard known for ease of setup and use. Because the Transceiver is controlled by the iPhone, Control It All gives you true “remote” control (untethered by line of sight limitations of conventional remotes) of your AV components.
Q. What iOS devices are you compatible with?
A. The Control It All App is compatible with devices running Apple iOS 4.3 or higher.
Q. My cable box does not show up under the list of cable brands. For example, there is no AT&T cable brand. Do you support my cable provider?
A. Cable boxes are listed using the manufacturer brand. You can usually find the manufacturer on the front or rear panel of your cable box. For example, the manufacturer brands for AT&T U-Verse is either Motorola or Cisco.
Q. What AV devices are you compatible with?
A. The app contains a list of 10 device types, and over 200 brands. If a brand is not supported, you can use the learning capability to capture codes from your existing emote–that came with the AV equipment.
Please Note: A listed brand does not imply support for all types and models for that brand. No vendor can claim support for all components. If Control It All’s IR code data base does not support a particular component, you can Learn (capture) the code from your existing remote.
Q. What is Bluetooth and do I need additional hardware similar a Wifi router?
A. Bluetooth is an open wireless technology standard for exchanging information over short distances. The MiCommand Transceiver communicates with the iPhone using built in Bluetooth radios. No additional hardware is required.
Q. Do I need Wifi and does the Transceiver connect to my network?
A. The Control It All remote and Transceiver is a complete system, no additional equipment or networking is required. The Transceiver does not connect to or interfere with home networks.
Q. Are their any limits on the number of components that Control It All can control?
A. There are no practical limits on the number of components that can be controlled.
Q. Can Control It All control rack-mounted and behind-wall components.
A. The Transceiver requires line of sight “visibility”. Depending on your component placement, you may be able to place the transceiver in your equipment room and achieve line of sight visibility. If you can’t, you can purchase 3rd party repeaters to propagate the IR from the Transceiver to your equipment.
Q. Do you support non-Apple smartphones like Android, Blackberry, Nokia, or Windows phone.
A. Today, the Control It All Remote supports only Apple iOS devices. Stay tuned for news here as we expand platform support.
Q. Can I have more than one Transceiver in my home?
A. Yes. The Control It All Remote app supports communication with multiple Transceivers. (i.e. Transceivers in different rooms–den, media room, bedroom, etc.). Multiple transceivers are given room names to identify which transceiver will receive commands at a given time. Selecting a room connects the app to the Transceiver in a room. Once connected you can control AV components in a room subject to Bluetooth range restrictions (up to 10 meters through walls and floors).
Q. Can the Transceiver communicate with multiple iPhones and if so how many?
A. The Transceiver will maintain Bluetooth pairings with up to 8 iPhones. The Transceiver will maintain connections with up to 4 iPhones–meaning up to 4 phones can simultaneously interact with a single Transceiver.
Q. Can I use a mixture of iPhones, iPods, and iPads?
A. Yes, the Transceiver treats all compatible iOS devices the same.